Managed vs Self-Managed Support
When buying Core hosting from Fridge Hosting, you can choose how hands-on you want your support experience to be. In checkout, these options are shown as Guide Me support and Do It For Me support.
Guide Me support is the self-managed support option. Do It For Me support is the managed support option. The hosting foundation is the same. The difference is the level of hands-on support included.
Do It For Me Support — Managed Support
Do It For Me support is the managed support option and the more hands-on Core experience. Choose this if you prefer us to assist more directly with normal hosting-related tasks such as email setup, domain connection, control panel access and hosting guidance.
Guide Me Support — Self-Managed Support
Guide Me support is the self-managed support option and the lower-cost Core experience. Choose this if you are comfortable handling normal hosting tasks yourself, such as setting up email accounts, updating DNS records, using your hosting control panel and troubleshooting basic hosting issues.
Why Self-Managed Costs Less
Self-managed support costs less because it includes less hands-on support from us. It is not lower-quality hosting. It is a saving for customers who can manage normal hosting tasks on their own.
Why Does Fridge Hosting Start From R19?
What Managed Support Does Not Mean
Managed support does not mean we run your business, build your full website, manage your third-party platforms or make unlimited changes for you. It means you get practical hosting support for normal hosting-related tasks.
Can I Change Later?
Yes. You can change your support option later if your needs change. You can start with Guide Me support and move to Do It For Me support if you prefer a more hands-on support experience.
Simple Recommendation
If you are unsure, choose Do It For Me support for the managed support experience. If you know your way around hosting, email settings, DNS and control panels, Guide Me support may be enough for you.
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